Despite popular opinion, ServiceNow APM can be implemented in a wide range of simpler to more complex ways, pending specific requirements. Here we outline a few pointers for “keeping things simpler” to enable an effective APM Practice leveraging fit-for-purpose ServiceNow APM functionality.
Over the past two years, we at Beniva have increased our focus on community engagement. We have worked with local and international non-profits and NGO’s doing great work in their communities. Last spring, one of our partners had the opportunity to work with an NGO in Cambodia.
The challenge of managing your IT data is real, with implications to your security, administrative and operational effectiveness. Internal staff often can’t pay enough attention to the problem. And it is hard to get them to. We discuss a Managed Services approach to addressing the above challenges.