RPA – Success Story

Automating the supply chain swivel chair to transform global parts ordering.

A large global equipment supplier requires a better approach to managing an influx of customer orders and is constrained by legacy ERP systems and technology. They need to act fast and transform to maintain customer relationships and competitiveness. 

Client Challenge

  • 75 orders requests arriving via email, per day and growing
  • Manual process for opening emails, capturing order details and entering orders into ERP
  • Growing backlog, order delays, and customer service issues

Objectives

  • Automate the process & have it run on demand (as emails arrive)
  • Avoid hiring additional staff and changing the order request process with customers
  • Process orders 24×7 and 365 days/year

Technologies Used

  • UiPath – Orchestrator and Unattended Bots

Results

  • Time to production: < 6 weeks
  • Full automation achieved with a 100% reduction in errors
  • Orders processed within seconds of arrival around the clock
  • Backlog fully eliminated
  • Staff focus on customer relationships
  • $80k per year in staff time savings + 1 FTE hire avoided
  • Full audit trail

Beniva RPA

Our robotic process automation practice provides consulting and delivery services to help leaders achieve greater success with digital transformation programs.

Our core expertise centers on UiPath and Microsoft technologies and we approach the work from a business outcome perspective.

Companies trust Beniva because of our expertise in process design, depth of platform knowledge, and ability to solve more complex automation challenges.

To learn more, connect with Beniva and Craig Elies on LinkedIn.